Your Data, Your Rights
This Privacy Policy explains what personal information diwataplay collects from players in the Philippines, how we use it, and the steps we take to keep it safe. We believe you deserve to know exactly how your data is handled — clearly and without jargon.
diwataplay is an online gaming platform operated for players in the Philippines, accessible at diwataplay.pro. We are committed to protecting the privacy of every registered player and visitor who interacts with our platform. This policy applies to all personal data collected through the diwataplay website, mobile experience, and any related services we provide. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, you are welcome to visit our FAQ page for guidance. We review and update this policy periodically to reflect changes in our practices or applicable Philippine law.
When you register for a diwataplay account, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect payment-related information such as your preferred deposit and withdrawal method details, which are used solely to process your transactions securely. When you use the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.
The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals, and verify your identity in line with applicable regulations in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical and usage data is analysed to improve platform performance, identify and resolve issues, and ensure a smooth mobile gaming experience. Where you have opted in, we may use your contact information to send you relevant promotional communications about games, bonuses, or platform features. You may opt out of marketing communications at any time by updating your account preferences or contacting our support team.
diwataplay processes your personal data on several legal grounds depending on the nature of the processing activity. For account registration and transaction processing, we rely on the performance of a contract — your data is necessary to deliver the services you have signed up for. For identity verification and fraud prevention, we process data to comply with our legal obligations under applicable Philippine regulations. In cases where we send you marketing communications, we rely on your consent, which you may withdraw at any time. We may also process data where we have a legitimate interest in doing so, such as improving platform security or analysing usage patterns to enhance the player experience.
diwataplay does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. All third-party service providers are contractually required to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law. Any such disclosure will be limited to what is strictly necessary and carried out in accordance with applicable legal requirements.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be retained for a longer period as required by applicable financial regulations. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it. If you request the closure of your account, we will process your request promptly and inform you of any data that must be retained for legal compliance reasons. You may contact our support team at any time to enquire about the specific retention periods that apply to your account data.
The diwataplay platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use some features of the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles.
As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You also have the right to request the correction of any inaccurate or incomplete data held in your account. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also request the deletion of your personal data, subject to any legal retention obligations that apply. To exercise any of these rights, please visit our FAQ page or contact our support team directly by email at [email protected].
diwataplay implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols to ensure it cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats and maintain a high standard of data protection. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your diwataplay account.
The diwataplay platform is strictly intended for adults aged 21 and above in the Philippines. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact our support team immediately. We are committed to upholding responsible gaming standards and ensuring that our platform remains a safe environment for eligible adult players only.
diwataplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on this page, and the "last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way diwataplay handles your personal data, please do not hesitate to get in touch. You can reach our support team by email at [email protected], and we aim to respond to all privacy-related enquiries within a reasonable timeframe. For quick answers to common questions about accounts, data, and platform rules, you can also visit our FAQ page. We take all privacy concerns seriously and are committed to resolving any issues promptly and transparently. Your trust is important to us, and we will always do our best to handle your personal information with the care and respect it deserves.
Key Commitments
A quick summary of the principles that guide how we handle your personal information.
Your personal data is never sold, rented, or traded to third parties for marketing purposes. What you share with us stays with us.
All data sent between your device and the diwataplay platform is protected by industry-standard encryption, keeping your information safe at every step.
You can access, correct, or request deletion of your data at any time. We make it straightforward for Filipino players to exercise their privacy rights.
Ready to Play?
Now that you know how we protect your data, take the next step and create your free account. Registration is quick, secure, and open to players across the Philippines.